Пользовательское соглашение | ANASTASIIA STEPANENKO ACADEMY

Terms and Conditions

Estonia, Harju maakond                                                                                                17.10.2019


1.1. This User Agreement (hereinafter - the Agreement) applies to all information that Anastasiia Stepanenko Consulting OÜ (hereinafter - the Company), located at the main address anastasiiastepanenko.com and the mirror of the main address www.anastasiiastepanenko.com, can receive about the User during the use of all the content of this website, including, but not limited to the programs, forms, services and products of the Company, as well as to all the addresses, websites, mirrors and subdomains associated with the site (hereinafter - Subdomains).

1.2. The website of Anastasiia Stepanenko Consulting OÜ (hereinafter referred to as the Site) is the property of Anastasia Stepanenko and Anastasiia Stepanenko Consulting OÜ.

1.3. This Agreement regulates the relationship between Anastasiia Stepanenko Consulting OÜ Site Administration (hereinafter - Site Administration) and the User of this Site (hereinafter - (the) User).

1.4. The Site Administration reserves the right to change, add or delete clauses of this Agreement at any time, without notifying the User.

1.5. The continuation of the Site usage means the acceptance of the Agreement and changes made to this Agreement.

1.6. The user is personally responsible for checking this Agreement for changes in it.


2.1. The following terms have the following meanings for the purposes of this Agreement:

2.1.1 "Anastasiia Stepanenko Academy": a website located on the domain name anastasiiastepanenko.com and its mirror www.anastasiiastepanenko.com, which is operated through the Internet Resource and the related services. Anastasiia Stepanenko Consulting OÜ Online Store (hereinafter - (the) Online Store): a website, located on the shop.anastasiiastepanenko.com subdomain and a mirror www.shop.anastasiiastepanenko.com and on other subdomains of the Site that are created for specific Services and Products. The Online Store sells goods and services through this Internet Resource and its related service providers.

2.1.2. The Online Store: a website that contains the information about the Goods, the Seller and allows the User to select, order and (or) purchase the Goods.

2.1.3. The Site Administration: Anastasia Stepanenko and authorized employees of Anastasiia Stepanenko Consulting OÜ website management company, acting on behalf of Anastasia Stepanenko and the company.

2.1.4. The user of the Site and the Online Store (hereinafter - the User): a person who has an access to the Site and its subdomains via the Internet and uses the Site.

2.1.5. The content of the Site (hereinafter referred - (the) Content): the protected results of intellectual activity, including video courses, videos, seminars, courses, video seminars, intensives and their derivatives; texts of literary works, their names, forewords, annotations, articles, illustrations, covers, musical works with or without text, graphic, textual, photographic, video and their derivatives, composite parts; and other works, user interfaces, visual interfaces, trademark names, log types, computer programs, databases, as well as the design, structure, selection, coordination, appearance, overall style and arrangement of the Content, which is part of the Site, and other intellectual property, collectively and/or individually contained on the Site.

2.1.6. The Seller is Anastasiia Stepanenko Consulting OÜ, the Director is Anastasia Stepanenko and authorized employees of the company.

2.1.7. The Buyer: an individual who makes or plans to make a purchase and/or order the Services on the Site.

2.1.8. Individual (personal) consultation: Good (Service), carried out by the Seller online on a paid basis, the purpose of which is to provide the information on topics, previously agreed through fax/telephone/electronic communication with the Customer . The aim is also to provide the information, the Seller's expert opinion and the Seller's point of view to the Customer. Consultation is not and cannot be interpreted as direct guidelines for action, it does not carry a binding character and is provided solely for informational, educational purposes. All decisions are made by the User (Сlient) solely at his own risk and taking into account the specifics of his situation.

2.1.9. Chargeback: financial claim of the Issuing Bank to the Acquiring Bank for a refund of the payment according to the Transaction. It is issued in case the buyer refuses to write off the money from his/her card account, which is discovered by the buyer after he/she receives an extract from his Issuing Bank.

2.1.10 Refund and Reversal: procedures for the full or partial return of funds to the Buyer's bank card after the Buyer made a payment for someone else's benefit.

2.1.11. Goods: goods and products which the User has the right to purchase on the Site.

2.1.12. Service(s): services, provided by the Company and its official representatives, which the Buyer can purchase/have already purchased on the Site.

12.12.13. Content: the content of the Site.


3.1. The subject of this Agreement is to provide the Site User with an access to the Goods, Content and Services, provided by the Seller, as well as resources, used by the Seller, cloud storage services of data and databases. If the Seller uses third-party resources, cloud services and databases to store paid, promotional and/or free Goods. The User is provided with a link to access the corresponding resource/service, which he can use to download the Goods for its subsequent sole, personal use.

3.1.1. The online store of the Site provides the User with the following types of services:

  • access to the electronic, including video content on a paid basis with a right to purchase an access to personal and sole viewing of paid Content; downloading the Content, using the link to the Site resources and/or cloud storage services, used by the Seller, which will be provided within 48 hours after payment and order processing; viewing Content using the provided link to the Site resource, as well as to a third-party resources and/or cloud storage services, to which the Seller and/or her authorized representatives have downloaded the paid Goods and which the Seller uses to reduce the resource load on the Site;
  • an access to the search and navigation tools of the Site, the online store and its subdomains;
  • providing the User with an opportunity to post messages, comments, user reviews, rate the content of the Site and the Online Store;
  • доступ к информации о Товаре и к информации о приобретении Товара на on a paid основе;
  • Different types of services, implemented on the pages of the Site and the online store, including individual client consultations with the usage of electronic online communication services, pre-agreed by electronic and/or facsimile communication and/or with the usage of the previously specified on the Site services for electronic and online communication.

3.1.2. This Agreement covers all existing (actually functioning) at the moment Services (services) and products of the Site and the Online Store, as well as any subsequent modifications and additional services (services) that appear in the future, products of the Site and the Online Store.

3.2. Access to the Site and the online store is provided for free, with the exception of sections and subsections that are designated by the Site as paid and access to which is provided on a paid basis, including by reference.

3.3. This Agreement is a public offer. When accessing the Site, the User is considered to have acceded to this Agreement.

3.4. The use of materials and services of the Site is governed by the applicable laws of the European Union and Estonia.

3.5. The site administration at its discretion reserves the right to additionally provide the User who paid for the Goods with a link to access the resource to which the Seller and / or his authorized representative downloaded the Goods for the convenience of its further playback, viewing and / or listening by the User without the need to download Product. 


4.1. The site administration has the right:

4.1.1. Change the rules for using the Site, as well as change the content of this Site. Changes come into force from the moment the new version of the Agreement is published on the Site.

4.1.2. Restrict access to the Site in case the User violates the terms of this Agreement. Or, at its discretion, without warning and explaining the reasons (except when the User purchased the Product or Service on the Site) to restrict the User’s access to the Site.

If the User purchases a Service or a Product on the Site, the Site Administration reserves the right to block the user and / or block access to the Site after prior warning of the User in case the User violates the terms of this Agreement, unless the user violates clauses 4.4 and .5.2 of this Agreement. In case of violation by the User of clause 4.4 and / or clause 5.2 of this Agreement, the Site Administration reserves the right, at its discretion, without warning and without prior indication of reasons, to block the User and / or block access to the Site and all its resources and / or block access to the Site and all its resources.

4.1.3. Change the amount of payment charged for the provision of Services, Products and access to use the Site and the Online Store. Changes in the cost of the Goods / Services and access to the use of the Site and the Online Store will not apply to Users who are registered and / or have already purchased a specific Product / Service by the time the payment is changed.

4.1.4. Refuse the User in full or partial refund and / or Reversal for the paid Goods if the link to the goods paid by the User functions correctly, provides the ability to download the Goods by the User for individual, sole viewing and / or use and has already been provided To the Buyer at the time of the Buyer's request for a Chargeback and / or Refund and Reversal operation for a Product (Service), in accordance with applicable international payment rules with tems Visa, Mastercard and Maestro. 

4.2. The user has the right to:

4.2.1. Get an access to the use of the Site after compliance with registration and payment requirements.

4.2.2. Use all the services available on the Site, as well as purchase any Goods offered on the Site.

4.2.3. Ask any questions related to the services of the online store, by the details that are in the section of the Site "Contacts", as well as in the sidebar of the Site.

4.2.4. Use the Site exclusively for the purposes and in the manner provided for by this Agreement and not prohibited by the legislation of Estonia and the European Union.

4.3. The user of the Site and the Online Store, as well as all subdomains of the Site, is obliged to:

4.3.1. Provide at the request of the Site Administration additional information that is directly related to the services provided on this Site.

4.3.2. Comply with property and non-property rights of authors and other copyright holders when using the Site.

4.3.3. Not to take actions that may be considered as disrupting the normal operation of the Site and / or disrupting the operation of the Site, hampering the operation of the Site, its mirrors and subdomains, the online store and email distribution provided by the Site Administration through various mail services and email distribution services.

4.3.4. Not to disseminate using the Site any confidential and protected by the laws of Estonia and the European Union information about individuals or legal entities and their private life.

4.3.5. Avoid any actions that may result in the violation of the confidentiality of information protected by the legislation of Estonia and the European Union.

4.3.6. Do not use the Site to disseminate advertising information, except with the consent of the Site Administration.

4.3.7. Not to use the services of the Site and the Online Store in order to:

4.3.7. 1. uploading / distributing content that is illegal violates any rights of third parties; promotes violence, cruelty, hatred and (or) discrimination based on racial, national, gender, religious, social grounds, as well as on the basis of sexual orientation; contains inaccurate information and (or) insults to specific individuals, organizations, authorities, with the exception of comments from publications and materials from the Site Administration to those organizations that the Site Administration has the right to discuss in accordance with the EU Consumer Rights Directive.

4.3.7. 2. incentives to commit unlawful acts, as well as assistance to persons whose actions are aimed at violating restrictions and prohibitions in force in the EU.

4.3.7. 3. violations of the rights of minors and (or) harm to them in any form.

4.3.7. 4. infringement of the rights of minorities.

4.3.7. 5. representing yourself for another person or representative of an organization and (or) community without sufficient rights, including for employees of this Site and the Internet store.

4.3.7. 6. misleading regarding the properties and characteristics of any Goods and / or Services from the catalog of the Online Store, posted on the Site and subdomains of the Online Store.

4.3.7. 7. incorrect comparison of the Goods and / or services, as well as the formation of a negative attitude towards persons (not) using certain Goods and / or Services, or the conviction of such persons.

4.4. The user is prohibited from:

4.4.1. Use of any devices, programs, procedures, algorithms and methods, automatic devices or equivalent manual processes for illegal access, acquisition, theft, copying or tracking of the contents of the Site, the Online Store, all its subdomains and additional resources;

4.4.2. Disruption of the proper functioning of the Site;

4.4.3. Bypass in any way the navigation structure of the Site to obtain, attempt to obtain or steal any information, documents, Goods or materials by any means that are not specifically provided by the services of this Site for free use;

4.4.4. Unauthorized access to the functions of the Site, any other systems or networks related to this Site and associated with this Site, as well as to any services offered on the Site and all its subdomains;

4.4.4. Violate the security system or authentication on the Site or on any network related to the Site.

4.4.5. Perform a reverse search, track or try to track any information about any User of the Site, with the exception of searching for information about yourself and your account.

4.4.6. Use the Site and its Content for any purposes prohibited by the laws of Estonia and the European Union, as well as incite any illegal activity or other activity that violates the rights of the online store or other persons.


5.1. The Site and the Content included in the Site are owned and operated by the Site Administration.

5.2. The content of the Site, as well as the content of all access links to the Goods provided by the Seller, cannot be printed, copied, stolen, published, reproduced, transmitted or distributed in any way, as well as posted on the global Internet or outside without prior written consent of the site administration. The only exceptions are reposts of free and free-of-charge access to the Site materials on the Site, reposts of free and free-of-charge official representations of the Site on social networks. Their reposts are allowed with an active link to the Site and authorship, or by reposting a preview of an article on the Site.

Any information of the Site, the Online Store and its subdomains, as well as access to a personal account, when this is understood by the conditions for using the Site, Services and Products, is provided for sole, individual, personal use and passage, including on a paid basis, when agreed Terms of the Site and / or Site Administration.

5.3. The content of the Site (Content) is protected by copyright, trademark law, as well as other rights related to intellectual property and legislation, including laws on unfair competition.

5.4. The acquisition of the Goods and / or Services offered on the Site may require the creation of a User account. Any mass access to the User account is prohibited: access to the User account is provided solely on an individual basis. Any collective, joint and / or sequential access to the account / user account by more than one person is prohibited. It is forbidden to intentionally simulate a location using VPN, proxy, and other services.

5.5. The User is personally responsible for maintaining the confidentiality of his account information, including the password, as well as for all activities without exception that are carried out on behalf of the User of the account.

5.6. The user must immediately notify the Site Administration of the unauthorized use of his account or password or any other violation of the security system in case of suspicion of such or the availability of information about it.

5.7. The site administration has the right to unilaterally and without notice to the User to cancel the user account if it has not been used by him for more than 12 calendar months in a row.

5.7. This Agreement applies to all additional terms and conditions on the purchase of the Goods and / or the provision of Services provided on the Site and on all of its Subdomains.

5.8. The information, posted on the Site, should not be construed as a change to this Agreement.

5.9. The site administration has the right at any time, without notifying the User, to make changes to the list of Goods and Services offered on the Site, and (or) the prices applicable to such Goods.

5.10. Based on the fact that the Seller carries out paid Individual consultations with the aim of providing the User with information on topics and issues previously agreed by electronic and / or fax and / or telephone, the Seller is not responsible for the incorrect and / or double interpretation of his words and does not accept claims for any material, intangible and property losses that may result in the use by the User of information received in an individual consultation.

The user agrees that he carries out any subsequent actions at his own risk and that only he makes decisions regarding his future life, based on full knowledge of his situation, subjective experience and worldview, his own comfortable behavior model and additional details, force majeure circumstances, as well as incidents and events that may occur through no fault of the User and / or Seller.

A refund (Refund or Reversal) and a payment cancellation (Chargeback) for an already provided Individual consultation are not carried out, funds for an Individual consultation and information received on it are not returned to the User and are not refunded. The seller, in turn, within the framework of his authority and competence, agrees to do everything possible so that the information that the User receives during the Individual Consultation is as comprehensive, strategic, interesting and useful as possible for the User, and helps him solve the problem with which the user has contacted the seller. Refunds (Refund or Reversal) and cancellation of payment (Chargeback) can be carried out only if the Seller fails to provide the Service paid by the Buyer.

5.11. The documents referred to in paragraphs 5.11.1 - 5.11.4 of this Agreement shall be governed in the relevant part and shall apply to the use by the User of the Site. 

The following documents are included in this Agreement:

5.11.1. Privacy policy;

5.11.2. Application for placing an order;

5.11.3. Receipt of order;

5.11.5. Suggestions and comments.

5.12. Any of the documents listed in clause 5.11. of this Agreement may be subject to updating. Changes come into force from the moment they are published on the Site.


6.1. The exchange of goods may be carried out exclusively in case of an erroneous purchase by the buyer of the same goods for personal use more than once. In this case, the Site Administration, if there is a specific request for the exchange of Goods from the User, can provide an exchange of the Goods purchased by the User for another Product, the amount (cost) of which is equivalent to the amount spent by the Buyer on this product purchased by the User for personal use more than once.

6.2. In the event of an erroneous purchase by the Buyer of the same Goods for personal use more than once, the Buyer may request a refund of the funds paid for such Goods. 

6.3. Exchange and return of the already rendered Services of good quality is not carried out.

6.4. In case if a correctly functioning link, granting the User, who paid for the Product the right to download the Product, was provided by the Seller BEFORE the User / his representatives request a chargeback (Chargeback) and / or until the User / his representatives request a refund (Refund or Reversal), The Goods and the Service provided are not subject to exchange and return; funds for the Goods (rendered Service) are not returned to the user and are not reimbursed. The logs of emails sent by the Site containing links to access to the Goods are saved.

6.5. It is technically impossible to return the goods provided by the Seller after the link to the access to the goods on a cloud carrier has been provided to the Buyer. The exception is the facts of fraud proved in accordance with the current EU legislation and the rules of international payment systems. This clause is also regulated by legislative acts and return rules, stipulated by the European Union.


7.1. Any losses that the User may suffer in the event of intentional or reckless violation of any provision of this Agreement, as well as due to unauthorized access to the communications of another User, are not reimbursed by the Site Administration.

7.2. The site administration is not responsible for:

7.2.1. Delays or malfunctions in the process of the operation resulting from force majeure circumstances, as well as any case of malfunctions in telecommunication, computer, electronic, electrical and / or other related systems related to the Site or to the services and related sites whose services the Site uses.

7.2.2. Actions of transfer systems, banks, payment systems and for delays associated with their work.

7.2.3. The improper functioning of the Site, if the User does not have the necessary technical means for its use, and the Administration does not bear any obligations to provide users with such means.

7.2.4. Under no circumstances the Site Administration or its representatives are not liable to the User or any third parties for any indirect, incidental, unintentional damage, including lost profits or lost data, damage to honor, dignity or business reputation caused in connection with the use of the Site and Seller’s materials located on extraneous resources and cloud storage resources, as well as in connection with the use of the Goods, Services and Content for other purposes and caused in connection with a violation m of this Agreement.

7.2.5. Under no circumstances shall the Site Administration or its representatives be liable to the User or any third parties for any indirect, incidental, unintentional damage, including lost profits or lost data that are caused in connection with the use of the Goods, Services and any materials of the Site and its Subdomains, as well as Seller’s materials located on extraneous resources and cloud storage resources.


8.1. The Site Administration has the right to disclose any information collected about the User of this Site, if the disclosure is necessary in connection with an investigation by law enforcement authorities or a complaint regarding the misuse of the Site or to establish (identify) the User who may violate or interfere with the rights of the Site Administration or in the rights other Site Users.

8.2. The Site Administration has the right to disclose any information about the User that it considers necessary to comply with the provisions of the current legislation or court decisions, ensure compliance with the terms of this Agreement, protect the rights or security of the Site Users, resource and all materials of Anastasiia Stepanenko Consulting OÜ.

8.3. The Site Administration has the right to disclose information about the User if the current legislation of Estonia and the European Union requires or allows such disclosure.

8.4. The Site Administration has the right to terminate and (or) block access to the Site without prior notice to the User if the User has violated this Agreement or the terms of use of the Site contained in other documents, as well as in case of termination of the Site or due to a technical problem or problem.

8.5. The Site Administration is not responsible to the User or third parties for terminating access to the Site in case the User violates any provision of this Agreement or other document containing the conditions for using the Site.


9.1. In the event of any disagreement or disputes between the Parties to this Agreement, a prerequisite before applying to the court is a claim (a written proposal for the voluntary settlement of the dispute).

9.2. The recipient of the claim, within 30 calendar days from the date of its receipt, has to notify the claimant in writing of the results of the consideration of the claim.

9.3. If it is not possible to resolve the dispute on a voluntary basis, any of the Parties is entitled to apply to the court for the protection of their rights, which are granted to them by the current legislation of Estonia and the European Union.

9.4. Any claim regarding the terms of use of the Site must be brought within 14 days after the grounds for the claim arise, with the exception of copyright protection for the materials of the Site protected in accordance with the law. In case of violation of the terms of this paragraph, any claim or grounds for action shall be settled by statute of limitations.


10.1. The Site Administration does not accept counter offers from the User regarding changes to this User Agreement.

10.2. User reviews, posted on the Site, are not confidential information and can be used by the Site Administration on any resources without restrictions.


11.1. All copyrights to the Goods and / or Service purchased by the Buyer, in particular the exclusive right to it, belong directly to the Seller.

11.2. The User is not entitled to use the Goods or Services purchased from the Seller under his own name, under the name of any other person or under an assumed name, as well as violate the Seller’s other copyrights.

11.3. The Buyer of the Goods or Services has the right to use it solely for personal purposes. The purchase and sale of the Goods or Services purchased by the User to another person / company, as well as another form of its sale, is not allowed.

11.4. The User shall not post or distribute the Goods and / or Services purchased by him on the Internet, or in any other sources to which third parties have access.


Anastasiia Stepanenko Consulting OÜ

Registrikood / registration number: 14810107.

Legal address: Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe / 1, 74626

Actual address: Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe / 1, 74626

Support Service: mail@anastasiiastepanenko.com

Updated 10.19.2019..

Copyright © 2019. Anastasiia Stepanenko Consulting OÜ. Anastasiia Stepanenko. All rights reserved.

Support Service: mail@anastasiiastepanenko.com

Contact phone: +380636324518